How can we help?

Whether you're using one of our apps or working with us on a project, we're here to help. The fastest way to reach us is by email — we read every message and reply personally, usually within two business days.

Send us a message

Fill in the form below and we'll get back to you by email. Prefer to write directly? Reach us at support@soracreatives.com.

Get help

Support email: support@soracreatives.com
Report a bug: support@soracreatives.com — tell us what happened and what you expected.
Feature requests: support@soracreatives.com — we read every idea.
Response time: Usually within two business days, Monday – Friday.
Hours: Monday – Friday, 09:00 – 18:00 CET

Common questions

01
I found a bug. What should I send?
A short description of what you did, what you expected, and what actually happened. Your device and app version, plus a screenshot or screen recording, help us reproduce it faster.
02
How do I request a refund?
Purchases made through the App Store or Google Play are handled by Apple and Google. Reach out to us first and we'll point you in the right direction or help sort it out.
03
Can I request a feature?
Always. Email us with what you'd like to see and the problem it would solve for you. We can't build everything, but real user requests shape what we work on next.
04
How is my data handled?
We collect as little as possible and never sell your data. If you have a specific privacy question, email us and we'll answer directly.

Looking to start a project instead? Visit the contact page or head back to the studio overview.